Leonardo Partnership Project 2012 - 2014
Between 2012 and 2014 the Bundesverband Deutscher Inkasso-Unternehmen (BDIU), the Credit Services Association (CSA), the Inkassoverband Österreich (IVÖ), the Polski Związek Windykacji (PZW) and the Deutsche Inkasso Akademie (DIA) have successfully finished a Leonardo Partnership project funded by the European Commission.
As the result of the project the partners developed a curriculum for a vocational training module on the impact of new European data protection regulation within the claims management and debt collecting sector.
This curriculum is intended to train employees in the European claims management and debt collection sector to receive the necessary qualification to be able to understand, communicate and apply the complex regulations and numerous changes brought about by the new European regulation on data protection.
The necessary qualifications for employees in the claims management and debt collecting sector provided by the modular-built curriculum, defined by learning outcomes and associated assessment criteria include:
- Data protection issues and concerns as well as general legal principles underlying the creation of the EU Data Protection Regulation
- The relevance of the EU Data Protection Regulation to the claims management and debt collecting sector
- Operational impact of the EU Data Protection Regulation on a business
- Validating business processes to ensure they adhere to the EU Data Protection Regulation
- The establishment of a compliant workflow for obtaining data in accordance with the EU Data Protection Regulation
- Creation of a a compliant workflow for processing data in accordance with the EU Data Protection Regulation
- Generating business protocols for data storage and security processes in accordance with the EU Data Protection Regulation
- The construction of robust protocols for transferring data under the EU Data Protection Regulation
- The key competences for employees within the claims management and debt collecting sector gained include:
- Knowledge of and competence in the correct evaluation and application of the new regulation
- Competence in aligning these new, Europe-wide regulations with the relevant national, regulation before, during and after the phase of translating the regulation into national law
- Competence in applying the new rules in the context of an increasing number of cross-country claims within the EU